Delivery & Returns

Expecto Customer Services Policy

Expecto’s after-sales customer service starting from ships out the item until its arrival at the customer. This customer can apply the refund and return within 7days after the package has delivered.

1. Basic Policies

- After-sales Customer Service
The customer can request a refund within 7 days after the item is delivered due to any quality issue. However, no more refund request will be granted after 7 days.

- SLA Services Agreement
Customer service must respond to a customer request within 24 hours on business days( except holidays)

2. Expecto’s responsibility

Expecto holds full responsibility based on the below scenarios.

- Refund orders initiated by Expecto.
- Items received is different from the description. (In this case, the customer will have to provide photos as proof)
- Items that are missing parts. ( the customer will have to provide photos as proof)
- Defective items (the customer will have to provide photos as proof)
- Items that are damaged during shipping. (the customer will have to provide photos as proof)
- Items that are different in colors or sizes. (the customer will have to provide photos as proof)
- Other reasons by Expecto that lead to the refund

Expecto holds no responsibility in the below scenarios.
Based on the below scenarios, the customer bears the risk of any refund order.
- The customer made a wrong order.
- The customer provided wrong or missing information on the mailing address.